Privacy Policy & Terms of Service

Last Updated: July 2026

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Part 1: Privacy Policy

Applies to all users. Items marked for your role are added below each clause.

1. Information We Collect

Depending on how you use Insight Evolution, we collect the following information:

  • Account Information: Full name, surname, email address and login credentials.
  • Sign-Up Verification Documents: Identity number, identity document, proof of residential address and a facial profile photo (all required), plus any recent qualification certificates you choose to upload (optional, up to 5).
  • Payment Information: Payment method details, processed securely through integrated external payment gateways (e.g. PayPal).
  • Usage Data: Login timestamps, video watch history, device identifiers, feature usage and platform interactions.
  • Communication Data: Messages exchanged with teachers, learners, buyers, community forums and support.

For Learners

  • Learning Data: Your student number (STU-YYYY-NNNN), course enrolments, module completion, quiz scores and academic progress.
  • Declarations & Documents Issued: Course Acknowledgment Declarations you accept, and the completion certificates and Letters of Model Acquisition issued to you.

2. How We Use Your Information

  • To register, maintain and secure your account, and to verify your identity and address from your sign-up documents.
  • To deliver essential system updates, security alerts, policy changes and administrative notices.
  • To analyse platform performance and improve features, user experience and security.
  • To comply with applicable legal, accounting, financial and regulatory requirements.

For Learners

  • To process course purchases and transaction billing.
  • To grant access to enrolled content, track progress and recommend relevant courses.
  • To issue your completion certificates and Letters of Model Acquisition.

3. Information Sharing

We do not sell your personal data to third parties. We share it only as necessary with:

  • Payment Processors: To securely authorise payments and distribute payouts.
  • Service Providers: Cloud hosting, analytics, infrastructure and customer-support vendors bound by confidentiality agreements.
  • Legal Authorities: When required by law or court order, or to protect our legitimate legal rights.

Your identity document and proof of address are used only for verification and compliance and are not displayed on your public profile. Your profile photo is shown with your account.

For Learners

  • Teachers: Your name, profile details and progress for courses in which you are enrolled.
  • Issued Documents: Your name, student number or identity number, teacher name and date appear on the certificates and Letters of Model Acquisition issued to you.

4. Data Security

We implement industry-standard technical and administrative security measures, including encryption of sensitive data in transit, secure cloud infrastructure and periodic vulnerability audits. Payment card details are processed directly through PCI-compliant external gateways; Insight Evolution does not store full card numbers on its servers.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain login sessions, save preferences and collect platform analytics. You can adjust cookie preferences in your browser; disabling certain cookies may limit some platform features.

6. Your Rights

Depending on your jurisdiction, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request updates to inaccurate, incomplete or outdated data.
  • Deletion: Request removal of your account and personal data, subject to statutory retention exceptions.
  • Portability: Export your learning, course or sales history.
  • Opt-Out: Unsubscribe from non-essential promotional communications at any time.

7. Data Retention

We retain your personal data while your account is active. After an account deletion request, your data is permanently deleted within 30 days, except where longer retention is required by law for accounting, audit, tax or dispute-resolution purposes.

Part 2: General Terms of Service

Applies to all users.

1. Sign-Up & Identity Verification

Every account, whatever its type, must be registered with the following:

  • Required: Identity number, identity document (PDF, JPEG or PNG), proof of residential address and a facial profile photo.
  • Optional: Up to 5 recent qualification certificates.
  • Acceptance: Acceptance of this Privacy Policy and these Terms of Service for your account type.

All documents must be genuine, current and your own. Submitting false, altered or third-party documents is grounds for immediate account termination.

2. Account Responsibilities

  • Accuracy: You must provide accurate, current and complete information during registration.
  • Account Security: You are solely responsible for protecting the confidentiality of your login credentials.
  • Non-Transferability: Accounts, course access and publishing or selling privileges may not be shared, sold or transferred.
  • Account Locking: Accounts may be temporarily locked after five (5) consecutive failed login attempts.

For Learners

  • Age Requirement: You must be at least 13 years old, or have verifiable parent/guardian consent where required by local law.

3. Course Access and Usage Rights

These rights apply to anyone who enrols in a course, whatever their account type.

  • Personal License: Purchased courses are licensed for personal, non-commercial use only (limited, non-exclusive and non-transferable).
  • Prohibited Actions: You may not download, copy, record, screen-record, redistribute or re-license course videos, documents or digital assets.
  • Access Duration: Access remains active while the course is hosted on the platform. If a teacher removes a course, access to that content may end.
  • Course Acknowledgment Declaration: Where a course has an admin-approved Acknowledgment Declaration, you must accept it before purchasing the course or any of its individual lessons.

By enrolling in a course, you accept any additional course-specific terms supplied by its teacher.

4. Digital Content & Non-Refund Policy

IMPORTANT: Please read carefully before purchasing.

  • Format: Insight Evolution tutorials are delivered digitally in audio, video and PDF formats.
  • Non-Refundable: Once digital tutorials are purchased, unlocked or made available for streaming/download, all sales are final and non-refundable.
  • Buyer Acknowledgment: By purchasing, you confirm you have reviewed the course prospectus, syllabus and company policies.
  • Technical Requirements: Buyers are responsible for adequate devices and a stable internet connection.
  • Technical Assistance: Access issues must be reported promptly to Insight Evolution support or the teacher via official platform channels.

5. Payment Processing

  • Prices are shown in the designated currency at checkout.
  • All payments and payouts are securely processed through integrated payment gateways (e.g. PayPal).
  • Completing a transaction confirms your acceptance of these Terms and the Non-Refund Policy for digital products.

6. Acceptable Use Policy

When using Insight Evolution, you agree not to:

  • Harass, abuse, defame or send inappropriate communications to learners, teachers, sellers or staff.
  • Post fraudulent reviews, misleading course descriptions, false qualifications or deceptive product listings.
  • Bypass payment systems or access restricted areas without authorisation.
  • Deploy automated scrapers, bots, crawlers or unauthorised data-collection tools.
  • Interfere with platform security, network integrity or performance.
  • Use the platform for any illegal, infringing, unethical or fraudulent activity.

7. Intellectual Property & Copyrights

All platform designs, software code, logos, branding and proprietary course content remain the exclusive intellectual property of Insight Evolution or its content creators. You receive only a limited, revocable license to use platform materials as permitted by these Terms. Unauthorised reproduction, derivative works or distribution of any asset, or infringement of third-party rights, is strictly prohibited.

8. Account Termination

Insight Evolution may suspend or permanently terminate any account, without notice, for violations of these Terms or fraudulent activity. You may delete your account at any time from your account settings. Termination immediately revokes access to enrolled courses and digital materials without refund or compensation.

9. Disclaimer of Warranties

Course content is authored by independent teachers and reflects their personal professional experience, and marketplace products are supplied by independent sellers. Insight Evolution makes no representations or warranties regarding the accuracy, completeness, quality, safety or legality of third-party course materials or marketplace products. Users are responsible for evaluating teacher credentials, seller reputation and product details independently.

10. Limitation of Liability

Insight Evolution provides its services and products on an "as is" and "as available" basis without warranties of any kind, express or implied. To the maximum extent permitted by law, Insight Evolution is not liable for indirect, incidental, consequential or punitive damages arising from platform use, system downtime, loss of data, practical application of techniques, or third-party teacher or seller claims. Our total cumulative liability shall not exceed the amount you paid to Insight Evolution in the twelve (12) months preceding the claim.

11. Modifications to Terms

We may amend these Terms at any time. Material changes will be communicated via email or platform notifications. Continued use of the platform after updates are published constitutes acceptance of the revised Terms.

12. Contact Information

For support, policy questions or to report an issue, contact us through in-app support or email ieskilldev@gmail.com.

Part 3: Learner Terms

Applies only to Learner accounts, in addition to Parts 1 and 2.

1. Health, Safety and Practical Work Guidelines

Learners taking practical workshops or applied-skill courses must follow standard industry safety protocols:

  • Personal Protective Equipment (PPE): Always wear protective gloves during hair washing, chemical treatments and product applications, and when working near open sores, skin lesions or bodily fluids. Wear face masks during fumigation, in dusty environments or when exposed to strong chemical fumes.
  • Workplace Safety: Ensure your workspace or salon has working fire extinguishers, visible hazard signage, proper ventilation and first-aid kits.
  • Client Monitoring: During chemical applications (e.g. relaxers or colour treatments), continuously monitor client comfort. If a client reports burning or severe irritation, rinse the product off immediately, regardless of recommended processing times.
  • Safety Limits: Over-processing chemical treatments can cause severe burns and permanent scalp damage. Always read product leaflets, observe package limits and conduct patch tests before application.

2. Certification and Accreditation Policy

Insight Evolution offers three forms of recognition:

Company Completion Certificate

  • Requirements: Issued on completing course modules, passing practical quizzes and uploading the required 1-minute video/photo evidence (before-and-after demonstrations) via the Web App. Your teacher or the admin unlocks the certificate once requirements are met.
  • Format: A downloadable PDF showing your name, student number, course and the platform signature.
  • Purpose: Proof of completion for practical workshop manuals that build foundational skills (~3-month learning model) for personal development, micro-entrepreneurship or CV enhancement.
  • Limitations: Not an official government accreditation, trade test qualification, business license or guarantee of professional licensure.

Letter of Model Acquisition

  • Availability: Where a teacher has published an admin-approved letter for a course, enrolled learners can download it from their dashboard.
  • Format: A PDF showing your name and surname, identity number, teacher, date and the platform signature.
  • Limitations: Confirms the model taught in that course only; it is not an accreditation or license.

Accredited Trade Test Pathways (Optional)

Learners seeking formal, government-recognised trade accreditation (e.g. Red Seal or national Trade Test certification) may pursue these independent paths:

  • Direct ARPL Route: Apply to your national trade testing authority for Recognition of Prior Learning (ARPL) under regional trade test requirements.
  • Insight Evolution Advanced Facilitation Level: Specialised preparation modules that help structure your documentation and portfolio toward trade test prerequisites (formal eligibility typically requires 3 years of documented practical experience).
  • Formal Vocational Education: Enrol in accredited tertiary or vocational colleges for formal multi-year trade programmes.

3. Business Licensing and Legal Compliance

In democratic countries anyone may start a business with or without accreditation, provided they abide by that country's laws. Learners are solely responsible for complying with all applicable requirements, including:

  • Municipal business licenses, permits and zoning permissions.
  • Local or tribal authority regulations and associated fees.
  • National business registration and corporate structuring.
  • Tax compliance, trade laws and labour regulations.
  • Health, sanitation and safety standards specific to your industry.

4. Physical Kit Purchases and Phased Cancellation Policy

Physical kits involve assembly, custom component sourcing, inventory allocation and logistics, so kit purchases follow a strict phased cancellation structure:

Phase 1 (Days 1–2 – Administrative Processing)

Orders may be cancelled within 48 hours of purchase, subject to a mandatory 5% administrative fee (non-recoverable banking, cross-border and gateway charges).

Phase 2 (Day 3 – Order Confirmation)

Orders are confirmed and queue-locked. Cancellation is still permitted on Day 3, subject to the 5% administrative fee.

Phase 3 (Day 4 Onward – Assembly and Dispatch)

Kits enter assembly, third-party component acquisition and courier dispatch. Cancellations, returns and refunds are not permitted from Day 4, even if delivery is refused.

Unclaimed Orders: Refused or unclaimed kits are held at our fulfilment centre for five (5) business days. Insight Evolution may help re-sell the kit to another local buyer (subject to re-consignment courier fees). If unassigned within 5 days, the kit is returned to the original shipping address; the buyer retains ownership to use or privately resell it.

5. Mandatory Unboxing & Damage Verification Protocol

To receive replacement parts or assistance for damaged, missing or short-shipped items, submit the following within eight (8) hours of delivery:

  • Packaging Video: A continuous 30-second video of the sealed outer box and shipping label before opening.
  • Initial Opening Photo: A clear photo taken immediately on opening the top of the box.
  • Small Components Photo: All small items arranged together on a flat, visible surface.
  • Large Components Video: A 15-second video panning across all large tools and kit items.

Submit all media via the Insight Evolution App or support email within the 8-hour window. Claims without complete proof within this timeframe will be declined.

Part 4: Declaration and Acknowledgment

By creating an account or completing a purchase on Insight Evolution, you confirm your acceptance of the following agreement:

Learner Acknowledgment Statement

I, [Full Name], confirm that I have read, understood and agree to the Insight Evolution Privacy Policy, the General Terms and the Learner Terms, including the Digital Non-Refund Policy and the Phased Physical Kit Purchase & Delivery Terms.

I confirm that the identity document, proof of address, profile photo and any qualification certificates I submitted at sign-up are genuine, current and my own.

I understand that I must accept a course's approved Acknowledgment Declaration before purchasing it or its lessons, and that completion certificates and Letters of Model Acquisition are not government accreditations or licenses.

I agree to abide by all health, safety and certification guidelines. I accept that digital content and custom physical kits are non-refundable, and I will resolve any kit allocation or resale independently at my own discretion where applicable.